Exchanges & Returns Policy

EXCHANGES AND RETURNS POLICY

We will be happy to offer you an exchange or refund within 14 days of purchase.

Goods purchased online must be returned to us in perfect condition and in their original packaging, for us to process an exchange or refund.

 

PROCESSING YOUR REFUND

Please request a return number (rn) by emailing us at customer@oramalondon.co.uk

We will send you a returns form along with your return number. Fill in the form and enclose in package.

The item(s) must be packed safely and securely in the original packaging in which you have received it. We are not liable to refund you if the jewellery item returned to us is broken. Please enclose any additional items (jewellery box, gifts) that came with your purchase.

Once you have added all items and the returns form, pack the items back in the parcel and send it back to:

ÓRAMA LONDON
80 MORTIMER STREET
LONDON
W1W 7FE

We require that you send your order back to us by recorded delivery.

We cannot accept responsibility for parcels lost in transit. 

A refund will be issued if the item is in its original condition and all the information  is received. The credit card or paypal account used for the original purchase will be credited with the original price within 30 days of your order provided that the goods in question are returned by you and received by us in perfect condition.

If there are any problems with your refund, a member of our customer service team will contact you. For all returns, except where the item is faulty, you will be have to arrange and pay for the return of the products to us.

DELIVERY OPTIONS

£3.60

2-4 Working Days

All prices are VAT included.
Shipments are tracked and insured.
We are unable to deliver on Sundays and Bank Holidays.

£8.50

Next Working Day

Available on all UK orders of in stock products, placed before 1pm.
Orders placed on a Friday after 1pm or over the weekend, will be dispatched the following Monday for a Tuesday delivery.
Please note we are unable to deliver on Sundays and Bank Holidays

£9.00

3-5 Working Days

We deliver to all European countries outside the UK. Please note we are unable to deliver on Sundays and Bank Holidays

£15.00

5-7 Working Days

Please note we are unable to deliver on Sundays and Bank Holidays

£18.00

6-10 Working Days

We deliver to the following International countries: Australia, Canada, Republic of China
Please note we are unable to deliver on Sundays and Bank Holidays

Style Switcher

Layout options
Background Examples (boxed-only)
Many more options included →